1 reviews | Active since Nov 2023
Pricing
Good afternoon, I submitted 2 request on 25 and 27 June 24 and to date no replies. This is how you treated with over 15 years as a client. Thanking you kindly Good afternoon,
I currently have 3 x 36 months contracts on various devices.
My concern is that I have noticed my amounts have changed over the few months since my inception dates.
At no stage was I notified on any number of the tariff increase via email or cell phone.
When I took out these contracts it was stated that these are fixed for the period stipulated in the contract. 1. What exactly does a contract entail, the period. 2. Why was no communication made to me via email or sms. 3.How does a contract change with 3 months of inception. 4.The invoice package I have x 2 has no mention of price increase when in a contract, can this be clarify.
Will wait to hear from you
Brian
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I received message the query was resolved without my knowledge
I received message the query was resolved without my knowledge
The text messages are sent as rep****.
I think you need to look at the proper issue, it is not about increases, when you take a contract it is 36 months fixed, no where did the agent talk about increases, that is the issued during this term
The text messages are sent as rep****.
I think you need to look at the proper issue, it is not about increases, when you take a contract it is 36 months fixed, no where did the agent talk about increases, that is the issued during this term