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Lesego M
1 reviews | Active since May 2018
19 Jun 2023, 12:49
Price plan increase
I have a contract with vodacom, from my understanding, the contract amount is the amount that you will pay for the months agreed upon. I just recently found that there's a price plan increase which I was never advised off when taking the contract, Why is vodacom ripping people off? When you sign a contract, there must be a clause to indicate the price increase. Please resolve this
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Vodacom's replyOfficial
19 Jun 2023, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2023, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lesego M's updateReviewer Update
21 Jun 2023, 13:27Someone called me and put me through to another department and no one assisted.
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Lesego M's update21 Jun 2023, 13:27
Reviewer Update
Someone called me and put me through to another department and no one assisted.