1 reviews | Active since Sept 2012
To Whom It May Concern:<br> <br> I am really very frustrated at this point in time and cannot understand why I cannot change my package. I did an upgrade online and the package options were very limited. With all my previous upgrades my Price Plan's stayed more a less the same with a slight increase due to the new handset. <br> <br> At the moment my phone is costing me more than what it did on a monthly basis. I am now on a UChoose 200 and my previous package was a Talk 130. I use almost 10 gig of data monthly and now I don't get anything. I cannot buy bundles every single day as this works out too much. I am also limited to a R200 prepaid airtime which is not sufficient at all. My extra services like airtime transfer and buying bundles on my contract have all been removed. I have 3 numbers linked to my own of which I need to transfer airtime too (my kids' phones) and because I work from home I need the ability to buy data on my contract.<br> <br> I phoned the call centre yesterday and was told I can only change my package in 3 months time. This is not acceptable, why cannot I not change to a package of my previous month's average payments?
Best regards,
Best regards,
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