Price Not Received And Bad Service From Vodacom Rewards Department and No truth

Early Nov 2024 I went on my Vodapay App to play V-Up Summer and I chose a goal to Spend R40 or more on data bundles for that week and selected a mystery box as a reward. Then on the 05th Nov '24, I completed the goal and opened the mystery box of which I won a price (Volkano Elegant Multi-functional Smart Watch. There was a form that I had to fill and submit online in order to claim the price. The form was submitted successfully. On the 19th Nov '24 I received a message from a courier company notifying me that a parcel will be delivered at a registered address between 3 to 5 days. I then requested to change to the address that I would be at on that delivery period. Then after couple of days when I tracked the parcel from the link the courier sent, the courier company adviced that they're waiting for Vodacom's approval for change of address. Apparently Vodacom took time to respond and the parcel was sent back to Vodacom.

On the 28th Nov '24 I called Vodacom Service Desk and spoke to Khensani for a follow up and she said I should call Rewards Dept for them to resend the parcel and confirm my current location. She gave me the numbers that didn't go through. 03rd Dec '24 u requested a call from Vodacom Serv Desk again and spoke to Novisa, stated my case and she referred me to Vodabucks Dept, of which I spoke to a lady named Thando. She asked for an LY number from the message of the courier and my current delivery address and said she logged a service request. 09th Jan '25 requested a call again and spoke to Mamello. She checked to see what's happening with my query and tried to retrieve the report. Apparently the case was not registered. She promised to do a follow up with the last person who was handling the case (Thando) and escalate the matter with her Team Leader and give a call the next day around 2pm... No call. 19th Jan '25 called and spoke to Dimakatso. She said she'll log a call with Vodabucks Dept and get back to me...No communication until 5 months later I requested a call again on the 12th Jun 2025 and spoke to yet another agent by the name of Thato Moatlhodi, who after a lengthy conversation, failed to help me. I requested to be transferred to the relevant department and was told to hold on for few seconds then the call got dropped. I am still waiting to be assisted till this day but none is willing to assist after being patient for so long...7 MONTHS to be precise. Spoke to so many agents and none of them gave me a call to update. Had to keep calling and be **** to. No truth whatsoever.