BW
Byron W

1 reviews | Active since Oct 2015

24 Apr 2023, 13:25

Price increase with no warning

I received my bill for the month of April and noticed that there was both a package and price increase which i was not made aware of or informed about.

I contacted customer care to enquire to which I was told that there was a price increase across the board.

The reason I signed a contract was because I was expecting the price to remain unchanged for 2 years as I live off a budget and cannot afford to spend big on a cellphone.

I emailed *** and I have received no response

I want to cancel my contract and return the device because this is the worst experience I have had to date with a service provider.

0
Replies (1)
Vodacom
Vodacom's reply24 Apr 2023, 16:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team