BW
Byron W
1 reviews | Active since Oct 2015
24 Apr 2023, 13:25
Price increase with no warning
I received my bill for the month of April and noticed that there was both a package and price increase which i was not made aware of or informed about.
I contacted customer care to enquire to which I was told that there was a price increase across the board.
The reason I signed a contract was because I was expecting the price to remain unchanged for 2 years as I live off a budget and cannot afford to spend big on a cellphone.
I emailed *** and I have received no response
I want to cancel my contract and return the device because this is the worst experience I have had to date with a service provider.
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Replies (1)Vodacom's replyOfficial
24 Apr 2023, 16:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Apr 2023, 16:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
