DAAK
Dr Abdullah Ali Khan

1 reviews | Active since Mar 2011

27 Mar 2015, 10:30

Price Increase, Pathetic Service & Non Response

Firstly, what is the point of signing a 24 month contract if you can unilaterally increase prices as you see fit? My contract is two months old and already a 10% increase. Whats next a 300% increase that we must just accept? <br> <br> Secondly, my son had the following issues with Vodacom:<br> http://hellopeter.com/vodacom/complaints/still-no-response-from-these-aholes-***<br> http://hellopeter.com/vodacom/complaints/double-debited-by-useless-vodacom-***<br> http://hellopeter.com/vodacom/complaints/number-not-ported-***<br> <br> He received two phone calls on Monday stating he will be contacted by someone and a visit to the premises arranged to determine whether there is an issue with the signal. He has not heard back from Vodacom yet. <br> <br> After these issues with Vodacom and those previously encountered by myself (http://hellopeter.com/vodacom/complaints-to-compliments/is-this-a-ploy-*** and http://hellopeter.com/vodacom/complaints/follow-up-of-my-report-is-this-a-ploy-***) I am looking into cancelling all my family contracts and moving back to MTN.

0
Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 16:42
Official
Hello Dr Abie Khan,

Your concerns have been noted.

We will contact you shortly regarding this matter.

Regards,

Vodacom Consumer Website Team