NO
Natasja O

1 reviews | Active since Aug 2012

27 Mar 2015, 09:09

Price increase on packages

I just got an email saying that 4 of my 6 lines will have an increase of at least 10%. I have signed a 2 year contract for these and I have done so because the price of the contracts was affordable to me.<br> Now they are increasing the price of the contracts whether I can afford it or not and there is no credit vetting happening to make sure I can still afford it.<br> Nevermind that I cannot do anything about it since I am trapped for 2 years since I signed the contract in good faith that the price will remain affordable to me. Surely the consumer protection act can assist here.<br> I really feel that this is not acceptable. I do not care what is in the t&c. At the soonest possible time I will move my contracts.

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 16:02
Official
Hello TasjaOosthuizen,

Your concerns have been noted.

We will contact you shortly regarding this matter.

Regards,

Vodacom Consumer Website Team

Best regards,