CR
CHANTELLE R
1 reviews | Active since Aug 2014
05 Mar 2023, 10:02
Price increase on a contract
Vodacom Hoe does this work? I have a fixed contract for 2 years and this is the second time you increase the price of my contract.
Does the contract only apply to me? I can't cancel my contact at any given time but you can increase the tarif as you please!?
Why should paying customers suffer because of ******** actions? We already suffer when there is no power now we get penalised because of the theft of batteries etc.
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Replies (2)
Vodacom's replyOfficial
05 Mar 2023, 13:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2023, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Mar 2023, 13:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2023, 13:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you. Regards Consumer Website Team
Best regards,