NN
Nombukumaran N
1 reviews | Active since Mar 2009
08 Apr 2022, 14:15
Price increase on a 24 month contract
Renewed contract in December 2021. Was advise by the consultant that this price would be valid for 24 months. However 3 months later there is a price increase. Then what is the purpose of taking out a contract if the price can increase? The call desk advises me to check the "terms and conditions". I went on the advise of the consultant. Poor showing, Vodacom.
RED 500MB 50min - TopUp Line Rental March R173.04
RED 500MB 50min - TopUp Line Rental April R181.74
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Vodacom's replyOfficial
09 Apr 2022, 10:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2022, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nombukumaran N's updateReviewer Update
11 Apr 2022, 11:31You can also check my phone call to your consultant in December 2021. I was advised that the price of the contract was for 24 months. This possible increase was not mentioned at the time. Pretty convenient.
Besides your "terms and conditions" clause, you have not addressed the questions. "What is the purpose of a 24 month contract". If not to keep the price fixed for the term.
Finally, keeping cost down for the consumer is a very sad story. Companies are accountable to their "Share Holders", not customers.
Besides your "terms and conditions" clause, you have not addressed the questions. "What is the purpose of a 24 month contract". If not to keep the price fixed for the term.
Finally, keeping cost down for the consumer is a very sad story. Companies are accountable to their "Share Holders", not customers.
NN
Nombukumaran N's update11 Apr 2022, 11:31
Reviewer Update
You can also check my phone call to your consultant in December 2021. I was advised that the price of the contract was for 24 months. This possible increase was not mentioned at the time. Pretty convenient.
Besides your "terms and conditions" clause, you have not addressed the questions. "What is the purpose of a 24 month contract". If not to keep the price fixed for the term.
Finally, keeping cost down for the consumer is a very sad story. Companies are accountable to their "Share Holders", not customers.
Besides your "terms and conditions" clause, you have not addressed the questions. "What is the purpose of a 24 month contract". If not to keep the price fixed for the term.
Finally, keeping cost down for the consumer is a very sad story. Companies are accountable to their "Share Holders", not customers.