MV
Marile V
1 reviews | Active since Apr 2015
02 Apr 2015, 13:38
Price increase - mid contract
Email received from Vodacom 26 March advising me that my Smart L subscription is increasing, as well as sms on Monday 30 March to reconfirm the mid contract increase. Phoned contact centre and spoke to March Makhurupelasi at 09:58 who advised me \this is how it is". My 24 month contract expires May 2016 which I signed up with Nashua Mobile who was taken over by Vodacom. I asked to speak to a team leader and held on from 10:01 to 10:12 before speaking to Daryl Govender who claims to be a TL. Daryl promised me that he will take it higher. I requested him to send me my contract by COB Monday"
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Replies (1)Vodacom's replyOfficial
03 Apr 2015, 12:00Hello Marilou,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2015, 12:00
Official
Hello Marilou,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
