1 reviews | Active since Apr 2010
Price Increase
My Vodacom contract was taken out via a consultant over the phone. The only reason i took this contract was that it was R89 per month and not a cent higher. Furthermore, the consultant was very persuasive and convinced me that my data usage will decrease significantly (which is hasn't) should I take this plan. Nevertheless, despite not having seen any difference I figured since it's only R89 I'd just let it be. Only to receive an sms a few months later that my subscription will now increase from R99 (which by the way I thought was R89) to R110! Note that the contract paper work was not sent to me and that the clause for price increase or any of the clauses was not disclosed to me. This whole agreement was over the phone. This is unacceptable and a breach of the consumer protection act. <br> <br> I would like to cancel this contract and NO i will not be paying a 25% cancellation fee and be ripped of even further. <br> Should Vodacom fail to honour this request, I will be taking it up with the consumer council. <br>
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
