MS
Madeleine S

1 reviews | Active since Mar 2013

30 Mar 2015, 21:00

Price increase 5 months into 24-month contract

I signed up for a 24-month contract stating R199 pm and it's increased to R209 pm 5 months into the contract. that's unacceptable! What's stopping you from increasing it many more times in the remaining 19 months of the contract, until it's unaffordable for me and I can't get out of the contract, but you can increase prices? I signed up for R199 for a reason and that was how it was advertised - contract for 24 months. Changing it now is not acceptable!

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2015, 11:51
Official
Hello madmeyer,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team