CS
Cindy S

1 reviews | Active since Jan 2013

30 Mar 2015, 11:25

Price increase

Dear Vodacom,<br> <br> After many years as a loyal customer I have begun the process of cancelling my 5 contracts as they become due for cancellation. Most of these will only happen in the next year but it WILL happen.<br> <br> In addition to this, I am either cancelling or porting the contracts that are on the corporate billing that I am in charge of at work. (About R20,000 worth which isn't all that much considering the billions you receive in revenue but every little bit adds up) <br> <br> I find the manner in which you went about increasing contract rates most unprofessional and *********. <br> <br> I would understand if you increased contract rates on new contracts but to do so to existing contracts (even if you are within your rights to do so) is just immoral.<br> <br> I have also done a comparison of your contract rates against MTN and much to my dismay, I found that MTN provides a lot more \bang for my buck'. <br> <br> So

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2015, 16:27
Official
Hello cinz79,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites