1 reviews | Active since Mar 2015
Price Increase
I received your email dated 26th March 2015 stating that my 24 month contract would increase rom R199 to R209 as of the 1st May 2015 even though I'm currently in the middle of my signed contract period.<br> <br> I was never made aware the the clause in the \fine print"that stipulates that Vodacom can in fact increase the contract price at any stage. As a consumer I was under the impression that a contract afforded me a certain peace of mind in that I can budget what my cell contract will cost me over the 24 month period. <br> <br> The precedence this sets is un-imaginable! If you can increase the price at will even though it may only be R10pm then what is to stop a R50pm or R200pm increase in future?<br> <br> What I would like from you (Vodacom) is to supply me with a copy of my original signed contract highlighting this clause. Keep me on my original rate. If I cannot stay on my original rate then the terms of my contract have changed and I would like to terminate my contract at no cost to me and give back my device"
Your concerns have been noted.
We will contact you shortly regarding this matter.
Regards,
Vodacom Consumer Website Team
Best regards,
Your concerns have been noted.
We will contact you shortly regarding this matter.
Regards,
Vodacom Consumer Website Team
Best regards,
