1 reviews | Active since Mar 2011
Price increase
I currently have 3 contracts with Vodacom and received an email saying that all 3 prices are going up!!! Of particular concern is when I called to cancel one of my contracts when it did expire their retentions team decided to reduce my subscription in order for me to continue with a 24 month renewal. Now that price has doubled according to that email. when I called in to cancel my contract because of this increase I was told that I would be charged 75% of my subscription for the remaining term of my contract! Surely this is highly *********. The consumer cant change the terms of the contract at will yet the service provider can? I will be taking this issue up with ICASA and the National Consumer Commission. If you want to change the terms of the contract then I can surely cancel that contract without any penalty particularly 75% of a subscription that has just been doubled which I wont even make use of? How can you justify that as fair? Do you think i pay less if of a subscription if I have a dropped call? I am tempted to cancel all of my contracts at the moment and never do business with a bunch of cheats again. If dstv or bank rates go up I can just cancel my account!
Your concerns have been noted.
We will contact you shortly regarding this matter.
Regards,
Vodacom Consumer Website Team
Best regards,
Your concerns have been noted.
We will contact you shortly regarding this matter.
Regards,
Vodacom Consumer Website Team
Best regards,
