NV
Nick V
1 reviews | Active since Dec 2014
10 Oct 2019, 09:34
PRICE ESCALATION
Since January 2019 my cell phone contract account has increased has increased form R217.53 to R348.99. An increase of R131.46 or 60%! The call centres are continually overloaded with "please call back later" messages. Emails are just not answered, not even automated response. The reason for this escalation is unknown. What a poor show and total lack of customer care
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Replies (2)
Vodacom's replyOfficial
10 Oct 2019, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2019, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Oct 2019, 09:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted by our Admin Department and provided feedback with regards to your service request ***.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted by our Admin Department and provided feedback with regards to your service request ***.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2019, 09:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted by our Admin Department and provided feedback with regards to your service request ***.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted by our Admin Department and provided feedback with regards to your service request ***.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,