Price discrepancy - no service - no data no calls

Dear Vodacom Management,

I am writing to formally raise serious concerns regarding my account and services, which require urgent attention and escalation to the appropriate department.

1. PRICING DISCREPANCY – EASY 2 OWN CONTRACT Transaction Date 21 June 2025 Product Easy 2 Own – (x2) Honor X6B 128GB 4G Deposit Paid R1,060 per device (Total: R2,120 for both devices) Daily Payment R19 per device Agent Reference: ***xx

Concern: I request clarification on the pricing structure for this contract. The Honor X6B 128GB 4G device retails between R2,499 and R2,999 on the open market.

- Total amount paid to date (including deposit): R3,860 per device - Outstanding balance to gain ownership: R4,161 per device - Total cost per device over 12 months: Approximately R8,021

This represents a markup of over 160% to 220% above the retail value of the device. By comparison, Samsung devices retailing at R3,999 are available through Vodacom Easy 2 Own with a deposit of only R540 and daily payments of R16.

I was not informed of this significant price difference by Vodacom staff at the time of purchase. I require a detailed breakdown justifying this pricing structure and an explanation as to why a lower-value device incurs substantially higher costs than more expensive alternatives.

And the this cost me a interview today with having the phone unlocked half way in locked I took screen shots of this. The company has not even bothered to reach out me. Thank you Vodacom. I dont want your applogies. With this in store they did not explain the terms I have to pay up the contract can't cancel it. So let me get this straight it's a rent 2 own but you cant return it? So then it should be a contract and it's not

2. UNLOCK DAILY SERVICE – NON-DELIVERY OF PAID SERVICES

I have experienced repeated failures in receiving the services I have paid for under the Unlock Daily feature:

Monthly Payment: Paid upfront for one month – did not receive the allocated airtime or data for the full month. Weekly Payment: Paid upfront for one week – again, did not receive the allocated airtime or data. Device Lock Issue: Despite paying to unlock the device, it remains locked immediately after payment, contrary to the advertised 3-day grace period before re-locking.

This constitutes a failure to deliver paid services and may be considered a breach of consumer rights under the Consumer Protection Act, 2008 (Act No. 68 of 2008), which guarantees the right to receive goods and services of good quality and as advertised.

I request immediate rectification and reimbur*****t for services paid but not rendered.

3. LACK OF RESPONSE FROM CUSTOMER CARE

I submitted a formal complaint via email to Vodacom Customer Care over one week ago detailing the above issues. To date, I have received no acknowledgment or response.

This lack of communication is unacceptable and does not reflect the standard of service expected from a leading telecommunications provider.

REQUEST FOR ACTION

I respectfully request the following:

1. Immediate escalation of this matter to senior management or the relevant complaints department. 2. A detailed written explanation of the pricing structure for my Easy 2 Own contract. 3.Rectification and reimbur*****t for all Unlock Daily services paid but not delivered. 4. Formal acknowledgment of this complaint within 48 hours and a resolution timeline. 5. Guidance on further steps should this matter remain unresolved, including escalation to the ICASA (Independent Communications Authority of South Africa) or other consumer protection bodies.

It's been 2 weeks Vodacom customer care don't reply to my mail and don't even call me back.