MQ
Myron Q

1 reviews | Active since Jan 2018

02 Mar 2018, 12:32

Preying on the elderly

After almost a year of back and forth with vodacom and their partner Rewardsco , they still have not resolved the problem! Rewardsco agent **** when selling a vodacom product and after investigation Vis Chetty and Kimona Reddy discovered that the agent did lie and would cancel the contract. They did not!!! After 6 months of back and forth I posted on Hello Peter for the first time and Donovan from vodacom contacted me and said the problem was resolved! It is not!!! Vodacom is happy to keep debiting an old lady who can’t help herself . Vodacom and Rewardsco are ***** and lack integrity and I advise anyone who is considering any of their products to be aware

0
Replies (2)
Vodacom
Vodacom's reply02 Mar 2018, 12:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Mar 2018, 12:39
Official

Good Day

Please note that your complaint is currently in hand with a Senior Support specialist from the relevant service provider, and further contact will be made on the contact details provided to ensure a resolution.

Regards

Dc

Best regards,