SD
Shameema Damon-Mahatey
1 reviews | Active since Apr 2022
02 May 2022, 14:32
Previous query still not resolved
Still not happy with the outcome on my previous query with Vodacom regarding my upgrade which was done incorrectly. Highly irate as I have no device but I’m being charged monthly subscription
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Replies (3)SD
Shameema Damon-Mahatey's updateReviewer Update
02 May 2022, 14:33Thank you for the response.
I have received the same feedback, however I have been placed on a new 24month contract of R250 pm which is not what I want. I have requested for the whole transaction to be reversed/ cancelled to what it was in order for me to request a new upgrade with a device. At this point I’m not able to renew my contract and obtain a new device.
Please resolve urgently.
I have received the same feedback, however I have been placed on a new 24month contract of R250 pm which is not what I want. I have requested for the whole transaction to be reversed/ cancelled to what it was in order for me to request a new upgrade with a device. At this point I’m not able to renew my contract and obtain a new device.
Please resolve urgently.
SD
Shameema Damon-Mahatey's update02 May 2022, 14:33
Reviewer Update
Thank you for the response.
I have received the same feedback, however I have been placed on a new 24month contract of R250 pm which is not what I want. I have requested for the whole transaction to be reversed/ cancelled to what it was in order for me to request a new upgrade with a device. At this point I’m not able to renew my contract and obtain a new device.
Please resolve urgently.
I have received the same feedback, however I have been placed on a new 24month contract of R250 pm which is not what I want. I have requested for the whole transaction to be reversed/ cancelled to what it was in order for me to request a new upgrade with a device. At this point I’m not able to renew my contract and obtain a new device.
Please resolve urgently.
Vodacom's replyOfficial
02 May 2022, 16:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2022, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SD
Shameema Damon-Mahatey's updateReviewer Update
17 May 2022, 08:54Still no reply Vodacom!!!!!
SD
Shameema Damon-Mahatey's update17 May 2022, 08:54
Reviewer Update
Still no reply Vodacom!!!!!