Previous query not resolved by Vodacom..

To whom it may concern:

I logged a query with regards to my 2 Gig data which was promised and never received on my update. I was told that this has been sorted on the 12th of June. The following day I was charged R 80 out of data rates and my voice call amount decreased. I waited to the 1st of July to see if my data had been loaded. No such thing. What annoys me the most is that I have to continuously log queries and am told my data is pro rated even though they promised it to me..my R 80 is deducted from my voice call value the very next day .. and today, my account shows R 220 voice call amount but no data available. THIS IS COMPLETELY UNACCEPTABLE.

Regards