WT
Warren T
1 reviews | Active since Sept 2014
25 Jul 2020, 09:20
PRETTY NASTY TIMING
Due to the plandemic, I haven't worked for almost 5 months. I have now started working again. At the beginning of the month I had a payment arrangement put in place on my account. My cell phone is fine BUT just before 5pm yesterday, Friday, our wifi was disconnected as apparently I should have informed that department about the payment arrangement. I get 1 invoice at the end of the month and make 1 payment. At no stage was I informed that there is no inter departmental communication. It is now up to the legal department to switch us back on any they only open up Monday morning again. Thanks vodacom
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Replies (2)
Vodacom's replyOfficial
25 Jul 2020, 11:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jul 2020, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Aug 2020, 08:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that, our fibre team has advised that you will need to contact our Legal Team for assistance on this matter. Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2020, 08:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that, our fibre team has advised that you will need to contact our Legal Team for assistance on this matter. Your query has now been resolved. Regards Consumer Website Team
Best regards,