Prepaid to contract hell

4th October 2017 I decided to change a prepaid number to a contract. I logged into my account online and requested the change.

5th October 2017 I called the call center in a hope to expedite the request. Got transferred to 3 different departments before I managed to speak to someone in sales. After finalizing the changes I was told it would not take longer than 48 hours. I waited.

10th October 2017 I called sales again only to be told that they have no record of my queries or order. Again I went through the process to do the changes to my account. A courier company would be delivering documents for me to sign and then it could take 48 hours I was told....no courier company arrived...The courier tracking number confirmed that Vodacom has not released the package.

13th October 2017 I called sales again and after being transferred to another 4 departments, I finally reached after sales whom checked my query and only found my initial online request on the system. Again I spent the time to make the account changes and request that the number be ported to a contract. (At this point I actually wanted to cancel my other two contracts.) The lady put me on hold and spoke to "activations", She confirmed everything is sorted out and I should wait 24 to 48 hours and the line would be active.

16th October I called after sales again....this time I was told that it will take 5 working days from the 13th October for these changes to take effect.

So from the 4th October to 20th October (if it's actually going to be active), 16 days...that's what it takes to get a change made. After being a customer for a few decades, this is what I receive...pathetic service. I will never do business with Vodacom again and shout it from the rooftops.