KVdB
Kobus Van den Berg
1 reviews | Active since May 2012
29 Sept 2020, 15:06
Prepaid SMSe just disappearing
I use a Vodacom SIM in my alarm system communicator, for which I purchase prepade SMS bundles via my ABSA banking App. For some time it felt that I receive less SMS than what I purchased and started drawing up a database of SMSe sent to me from the communicator from June 2020 and found that on average I receive 25% less than what I paid for, regardless of purchasing R33 (100 SMSe) or R25 (50 SMSe). I would like to know why my SMSe are being ****** and will submit an official complaint at my closest Vodacom shop as I require a reference in order to submit a complaint with ICASA.
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Replies (5)
Vodacom's replyOfficial
30 Sept 2020, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2020, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KVdB
Kobus Van den Berg's updateReviewer Update
30 Sept 2020, 18:12Good day, I logged onto my Vodacom profile on the website to request an SMS Usage Report for 30 days for the number in question as I was told, but cannot find where to do so. Can you possibly assist
KVdB
Kobus Van den Berg's update30 Sept 2020, 18:12
Reviewer Update
Good day, I logged onto my Vodacom profile on the website to request an SMS Usage Report for 30 days for the number in question as I was told, but cannot find where to do so. Can you possibly assist
KVdB
Kobus Van den Berg's updateReviewer Update
26 Oct 2020, 13:42I have gone to my nearest Vodacom outlet on 2020/10/16 at 09:26 to request a 30 day Usage Report as suggested by Dean shortly after my initial post. Not having received any email from Vodacom with the requested report, I went to the same outlet this morning and it appears the Service Request (S4-BB4S2J-J50W) was just closed on 2020/10/19 at 09:22
KVdB
Kobus Van den Berg's update26 Oct 2020, 13:42
Reviewer Update
I have gone to my nearest Vodacom outlet on 2020/10/16 at 09:26 to request a 30 day Usage Report as suggested by Dean shortly after my initial post. Not having received any email from Vodacom with the requested report, I went to the same outlet this morning and it appears the Service Request (S4-BB4S2J-J50W) was just closed on 2020/10/19 at 09:22
KVdB
Kobus Van den Berg's updateReviewer Update
26 Oct 2020, 15:41Received call from Dean following the post. Suggested I log a request for a Usage Report at a Vodacom branch, which I did on Friday 16 October at 09:26. Reference S4-B4S2J-J50EW issued. Not having received report via email by this morning, I went back to the branch just to find that the reference has been merely closed on 2020/10/19 at 09:22!
KVdB
Kobus Van den Berg's update26 Oct 2020, 15:41
Reviewer Update
Received call from Dean following the post. Suggested I log a request for a Usage Report at a Vodacom branch, which I did on Friday 16 October at 09:26. Reference S4-B4S2J-J50EW issued. Not having received report via email by this morning, I went back to the branch just to find that the reference has been merely closed on 2020/10/19 at 09:22!
KVdB
Kobus Van den Berg's updateReviewer Update
29 Nov 2020, 11:34I have received the 30 day Usage Report from the branch eventhough the request was closed/cancelled. I managed to identify the "problem" i.e. the alarm system was sending a Keep Alive SMS to itself every day, something the supplier didn't mention when I purchased it, using up the "missing\" SMSe. Sorry for accusing Vodacom of *****ing SMSe.????
KVdB
Kobus Van den Berg's update29 Nov 2020, 11:34
Reviewer Update
I have received the 30 day Usage Report from the branch eventhough the request was closed/cancelled. I managed to identify the "problem" i.e. the alarm system was sending a Keep Alive SMS to itself every day, something the supplier didn't mention when I purchased it, using up the "missing\" SMSe. Sorry for accusing Vodacom of *****ing SMSe.????