Prepaid sim card deleted ***) Ref: A2-JXI6-Z3S14A

I visited vodacom situated in Greenstone Mall Edenvale due to my sim card having no signal and showing “No service” since late afternoon 12 February 2020. The consultant searched my number on the system and it showed that it has been deleted. I then got on the line with a consultant from customer care and asked me a hole lot of security questions which i then answered in order for them to reactivate my sim card. According to them my sim card was not used for more than three weeks reason for it being deleted on the system. I have been using the same number for years and years, now for personal and business everyday. My last call as discussed with the consultant was at 15:20pm 12 February 2020. No evidence for the sim card not being active for three weeks.. I want to know in writing on email who had the permission to delete my number***) from the vodacom network. This case will then be taken to social media as it is unacceptable and highly unprofessional and treaded as *****. I am awaiting my number to be reactivated as soon as possible as it is also used for business purposes that is very important. I will be waiting for your reply and i will also be visiting Vodacom Head Office based on Midrand tomorrow 14 February 2020.