DL
Dean L
1 reviews | Active since Feb 2010
11 Dec 2023, 08:09
Prepaid Rip-Off
I purchased a Vodacom locked Samsung, plus accessories to use as a prepaid work phone. This was based on Vodacom having a 79c prepaid plan, as apposed to the Cell C 66c prepaid plan. I ported my Cell C number, then hit a wall. Vodacom Customer Care has just informed me that the 79c option is no longer available, irrespective of what they advertise, and would now cost R1.25 per minute. That is a crazy 58% increase in price. What a waste of time and money. I could have stayed on a plan that costs half for calls.
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Replies (2)
Vodacom's replyOfficial
11 Dec 2023, 10:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2023, 10:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DL
Dean L's updateReviewer Update
11 Dec 2023, 10:52I am not happy. To date Vodacom is still advertising the 79c option so by law I am entitle to that price.
For now I am stuck with Vodacom's fat 58% increase until I can port back to Cell C.
For now I am stuck with Vodacom's fat 58% increase until I can port back to Cell C.
DL
Dean L's update11 Dec 2023, 10:52
Reviewer Update
I am not happy. To date Vodacom is still advertising the 79c option so by law I am entitle to that price.
For now I am stuck with Vodacom's fat 58% increase until I can port back to Cell C.
For now I am stuck with Vodacom's fat 58% increase until I can port back to Cell C.