1 reviews | Active since Jul 2016

22 Sept 2017, 08:48

Prepaid Promotional ****

Purchased Chat 20 today using the app and the money gets deducted but no Chat 20 allocated. Second time this week - That was on Monday - The first time I was too busy to call and wait to be dealt with. Today I am told they do not know what happened and not to buy the Chat 20. How many other people have vodacom ****med. I used to purchase huge amounts of data and always had a problem with it. I have since stopped using vodacom data services. I was told that it cannot be there systems - Yes! It is your system that helps you rip people off. Can vodacom not get their act together and that useless app to work properly. Maybe pull it off the net until you can get it right. Be wary Prepaid customers -

0
Replies (2)
Vodacom
Vodacom's reply22 Sept 2017, 08:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Sept 2017, 11:29
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team