SN
Sipho N
1 reviews | Active since Jan 2018
03 Oct 2019, 12:01
Prepaid Phone number **********ly given to other SP...
I have had a phone number for more than 10 years, on prepaid with Vodacom. All of a sudden i tried to move it to a contract and i am told that my number is under RMCS.
I ask for my number back and i was told to contact RMCS. WHY SHOULD I, WHEN I NEVER MOVED MY NUMBER TO THEM?
This the worst service ever!!! and no one seems to know how to fix it.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Oct 2019, 14:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Oct 2019, 14:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SN
Sipho N's updateReviewer Update
04 Oct 2019, 07:03Why should that be my duty when Vodacom gave RMCS my number? How do you as Vodacom give away ownership to my number and account without my permission. Then, expect me to fix a problem you caused? if this number was ported, you as vodacom would have been involve, i suggest you fix this and bring my number back.
You as Vodacom benefit from giving away my number therefore you fix it
I await your positive response
You as Vodacom benefit from giving away my number therefore you fix it
I await your positive response
SN
Sipho N's update04 Oct 2019, 07:03
Reviewer Update
Why should that be my duty when Vodacom gave RMCS my number? How do you as Vodacom give away ownership to my number and account without my permission. Then, expect me to fix a problem you caused? if this number was ported, you as vodacom would have been involve, i suggest you fix this and bring my number back.
You as Vodacom benefit from giving away my number therefore you fix it
I await your positive response
You as Vodacom benefit from giving away my number therefore you fix it
I await your positive response
SN
Sipho N's updateReviewer Update
04 Oct 2019, 07:13Also note, i did call this RMCS company on the 03 Oct 2019.
They cannot find my number on their system. Hence I say, YOU AS VODACOM MUST FIX THIS!
They cannot find my number on their system. Hence I say, YOU AS VODACOM MUST FIX THIS!
SN
Sipho N's update04 Oct 2019, 07:13
Reviewer Update
Also note, i did call this RMCS company on the 03 Oct 2019.
They cannot find my number on their system. Hence I say, YOU AS VODACOM MUST FIX THIS!
They cannot find my number on their system. Hence I say, YOU AS VODACOM MUST FIX THIS!