RS
Ruth S
1 reviews | Active since Jul 2018
13 Jul 2023, 14:55
Prepaid number Admin Locked for no reason
My prepaid number was Admin Locked. It took a week of phoning and chasing and visiting a Vodacom store, to get any joy, from Vodacom, to get the Admin Lock removed. No-one can even explain to me why it was locked in the 1st place. Front office, points to back office, points to *****, points to trade partner. No one is taking responsibility! No apology given!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 Jul 2023, 07:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2023, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Ruth S's updateReviewer Update
26 Jul 2023, 10:25Good day Vodacom,
I do not know when and how you intend to give me feedback on this issue. I am still waiting..... How long should I wait?
You have rep**** privately to me on HelloPeter to say you have given me feedback. Well, that is a surpise, as I still do not know why you decided to Admin lock my number.
How are you intending to give me feedback?
I do not know when and how you intend to give me feedback on this issue. I am still waiting..... How long should I wait?
You have rep**** privately to me on HelloPeter to say you have given me feedback. Well, that is a surpise, as I still do not know why you decided to Admin lock my number.
How are you intending to give me feedback?
RS
Ruth S's update26 Jul 2023, 10:25
Reviewer Update
Good day Vodacom,
I do not know when and how you intend to give me feedback on this issue. I am still waiting..... How long should I wait?
You have rep**** privately to me on HelloPeter to say you have given me feedback. Well, that is a surpise, as I still do not know why you decided to Admin lock my number.
How are you intending to give me feedback?
I do not know when and how you intend to give me feedback on this issue. I am still waiting..... How long should I wait?
You have rep**** privately to me on HelloPeter to say you have given me feedback. Well, that is a surpise, as I still do not know why you decided to Admin lock my number.
How are you intending to give me feedback?
RS
Ruth S's updateReviewer Update
01 Aug 2023, 13:17Dear Vodacom,
I am still waiting for someone to call me and explain why my number was Admin Locked. As with any Vodacom reply of "We will contact you".... it just doesn't happen!
I am still waiting for someone to call me and explain why my number was Admin Locked. As with any Vodacom reply of "We will contact you".... it just doesn't happen!
RS
Ruth S's update01 Aug 2023, 13:17
Reviewer Update
Dear Vodacom,
I am still waiting for someone to call me and explain why my number was Admin Locked. As with any Vodacom reply of "We will contact you".... it just doesn't happen!
I am still waiting for someone to call me and explain why my number was Admin Locked. As with any Vodacom reply of "We will contact you".... it just doesn't happen!
RS
Ruth S's updateReviewer Update
11 Aug 2023, 09:12Dear Vodacom,
I am STILL waiting for someone from Vodacom to call me, in reference to this query, to understand what exactly happened, and why my number was Admin Locked. Query number *** .
Do you think you can orgainse to have someone call me please, or at least an email or some sort of response of explanation. It is nearly ONE MONTH since you said you would give me a reply "in due course" . What is the SLA of "due course"?
I am STILL waiting for someone from Vodacom to call me, in reference to this query, to understand what exactly happened, and why my number was Admin Locked. Query number *** .
Do you think you can orgainse to have someone call me please, or at least an email or some sort of response of explanation. It is nearly ONE MONTH since you said you would give me a reply "in due course" . What is the SLA of "due course"?
RS
Ruth S's update11 Aug 2023, 09:12
Reviewer Update
Dear Vodacom,
I am STILL waiting for someone from Vodacom to call me, in reference to this query, to understand what exactly happened, and why my number was Admin Locked. Query number *** .
Do you think you can orgainse to have someone call me please, or at least an email or some sort of response of explanation. It is nearly ONE MONTH since you said you would give me a reply "in due course" . What is the SLA of "due course"?
I am STILL waiting for someone from Vodacom to call me, in reference to this query, to understand what exactly happened, and why my number was Admin Locked. Query number *** .
Do you think you can orgainse to have someone call me please, or at least an email or some sort of response of explanation. It is nearly ONE MONTH since you said you would give me a reply "in due course" . What is the SLA of "due course"?