1 reviews | Active since Jan 2016
Prepaid ****le - number allocated to someone else due to nonuse
<p>I have purchased a prepaid ****le a few years back from Vodacom. Before I could receive the ****le I had to have the sim RICA which I did. I have used this frequently and if needed I wold recharge with a databundle. Now since Dec 2015 I have taken out a 10gig contract with Vodacom so my need to use the prepaid ****le has become less. I have last recharge the ****le in Jan 2016. We needed the ****le again last tuesday and so I have loaded 2 gb on the ****le but when we tried connecting it indicates - SIM not registered - so I phoned Vodacom to assist. They indicated to me that since I have not used my ****le/ sim for more than 3 or 4 or 7 months (get various versions from various people I speak with) he number has been taken away from me and been recycled for use again. SO I asked them to transfer my 2 gb to another device which the blatantly refuse to do because I shuld go and read the fine print of the T & C's. First of all - I have purchase a package which vodacom offered to clients at a specific point of time - this package includes a ****le/ device as well as a SIM/ number. I have followed the RICA process and according to me that number belongs to me to use as I see it fit. I have not been informed that my number has been deleted or reycled. I have neither entered/ captured a wrong number but honestly went and purchase data for MY number. The transaction went through and now Vodacom simply refuses to transfer my data to another number allocated to me. I want my 2 gb of data which I have purchased in good faith transferred to another number under my name. Is this too much to ask? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I was phoned by Lesley Abels (Vodacom) this morning and without any arguments or blaming games he advised me that the 2gb of data can and will be transferred to any of my other vodacom numbers. He also gave me an additional 1 gb for the inconvenience caused. Thank you very much Lesley for assisting me in this professional manner. I wish there were more of you in the industry.
I was phoned by Lesley Abels (Vodacom) this morning and without any arguments or blaming games he advised me that the 2gb of data can and will be transferred to any of my other vodacom numbers. He also gave me an additional 1 gb for the inconvenience caused. Thank you very much Lesley for assisting me in this professional manner. I wish there were more of you in the industry.
