LA
Lawrence A
1 reviews | Active since Oct 2012
14 Jul 2025, 10:30
Prepaid Glitch!
About 2 weeks ago there was a software update in the prepaid system. A major glitch occurred and we both lost our data and airtime. Every time we now update our balance, the airtime residue, after buying data, disappears. Make it right through your records please!!
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Replies (2)
Vodacom's replyOfficial
14 Jul 2025, 11:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2025, 11:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jul 2025, 20:15Dear Mr Albertyn,
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify and improve areas within our organization.
As per our discussion, we have reviewed your account cell number *** and can confirm that there are currently no active content services. However, upon reviewing cell number ***, we found that airtime was deducted due to previously active content services. We have since blocked all content services and, as a once-off gesture, credited R26 airtime back to your account.
Regards, Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify and improve areas within our organization.
As per our discussion, we have reviewed your account cell number *** and can confirm that there are currently no active content services. However, upon reviewing cell number ***, we found that airtime was deducted due to previously active content services. We have since blocked all content services and, as a once-off gesture, credited R26 airtime back to your account.
Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2025, 20:15
Official
Dear Mr Albertyn,
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify and improve areas within our organization.
As per our discussion, we have reviewed your account cell number *** and can confirm that there are currently no active content services. However, upon reviewing cell number ***, we found that airtime was deducted due to previously active content services. We have since blocked all content services and, as a once-off gesture, credited R26 airtime back to your account.
Regards, Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify and improve areas within our organization.
As per our discussion, we have reviewed your account cell number *** and can confirm that there are currently no active content services. However, upon reviewing cell number ***, we found that airtime was deducted due to previously active content services. We have since blocked all content services and, as a once-off gesture, credited R26 airtime back to your account.
Regards, Vodacom Consumer Website Team
Best regards,