MP
Magda P

1 reviews | Active since Aug 2013

15 May 2017, 15:53

Prepaid ..... Getting "documentation"

<p>Please note the following ...</p> <p> </p> <p>Client of mine came here and asked for help .... There was an incident involved and she needed proof that she phoned the police on a certain date and time .... She needed this black on white ....<br /><br />Phoned vodacom ... what a joke ....<br />Three People ....<br />Sinthia Bimakhasa</p> <p>Lehlo Mazunko - Manager</p> <p>Matuduzi Malina - Nother Manager<br />All off the above refuses to help ...<br />Expect us the clients to drive 200 km - one way - to Bloemfontein or Queenstown ....<br />And the manager was informed of this action that will be logged on Hellopeter ....<br /><br />This is client service on a prepaid account???? <br />They get their money before any thing else what when you want something????? The one excuise after the other ....<br /><br />Is any one going to help? Will someone help? or is it going to be yet again excuses excuses and the best response ever ..... do nothing at all ....<br /><br /></p>

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Replies (1)
Vodacom
Vodacom's reply15 May 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,