IB
Irné Barnard
1 reviews | Active since Dec 2010
29 Apr 2019, 13:50
Prepaid data expires *******ly!
Even though my prepaid data shows there is 9.7 GB left on my account (shown on your own web page) this data is not available. Constantly says I have no data left. This is *******! Haven't you guys already been wrapped over the knuckles for this BS? Stop doing it! You are not allowed to discontinue something your customers have already paid for!
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Replies (5)IB
Irné Barnard's updateReviewer Update
29 Apr 2019, 14:09Further to this. Vodacom has a page about "how to extend your data". Guess how this works?
You have to purchase a new bundle of the same size as before so they can then extend the termination date of the stuff you've already purchased. I.e. buy even more so you can now use the data you didn't before.
This is completely ******* according to the new law stating that you are not even allowed to stop the data until all of it is used up. You guys have always been absolute backstabbers, but this is now so bad someone needs to go to jail.
IB
Irné Barnard's update29 Apr 2019, 14:09
Reviewer Update
Further to this. Vodacom has a page about "how to extend your data". Guess how this works?
You have to purchase a new bundle of the same size as before so they can then extend the termination date of the stuff you've already purchased. I.e. buy even more so you can now use the data you didn't before.
This is completely ******* according to the new law stating that you are not even allowed to stop the data until all of it is used up. You guys have always been absolute backstabbers, but this is now so bad someone needs to go to jail.
Vodacom's replyOfficial
29 Apr 2019, 14:18Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2019, 14:18
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Apr 2019, 13:32Dear Irné, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Apr 2019, 13:32
Official
Dear Irné, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
IB
Irné Barnard's updateReviewer Update
30 Apr 2019, 16:38Thanks,
Today the phone went off network even though I was traveling across various cities in SA. Never got any service, not voice, nor sms, or data.
After a reboot it received service again, received the SMSs of the missed calls thanks. And now the data actually works.
IB
Irné Barnard's update30 Apr 2019, 16:38
Reviewer Update
Thanks,
Today the phone went off network even though I was traveling across various cities in SA. Never got any service, not voice, nor sms, or data.
After a reboot it received service again, received the SMSs of the missed calls thanks. And now the data actually works.
IB
Irné Barnard's updateReviewer Update
03 May 2019, 09:27Nope, same stuff again. Still have 9.67GB of data bundle per myvodacom site. But keep receiving an SMS from vodacom stating: "You have no active Internet bundles."
Receiving this at least once a day. Clearly BS - direct marketing. Meant to fool people into buying more than they need.
I do want to know when my data is in fact finished, thus simply blocking that number then removes this capability from your service. While keeping it means I'm constantly spammed by this lie.
IB
Irné Barnard's update03 May 2019, 09:27
Reviewer Update
Nope, same stuff again. Still have 9.67GB of data bundle per myvodacom site. But keep receiving an SMS from vodacom stating: "You have no active Internet bundles."
Receiving this at least once a day. Clearly BS - direct marketing. Meant to fool people into buying more than they need.
I do want to know when my data is in fact finished, thus simply blocking that number then removes this capability from your service. While keeping it means I'm constantly spammed by this lie.