1 reviews | Active since Jun 2017
For the past 5 days, I have to load 100mb of data and before the end of the its all depleted. On Sat I called Vodacom, and I was advised to go onto my settings to switch off some of the applications and the consultant took me through step by step, he then assured me that I won't have a problem again. The very same Saturday i'll loaded data and it was still depleted, Sunday i'll loaded as well and hardly 5minutes there after I received an sms to say it was depleted. Could someone please provide an explanation of what is happening to our data, I have been asking people that uses Vodacom and we all are complaining about the same issue. It now feels that I am only working for data purchase.
Funny enough, I have never qualified for any advance before and this morning I had the option to choose from R5 to R10, why now?.
Awaiting your soonest reply!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
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