1 reviews | Active since Mar 2018
Prepaid balance not transfereable
Changed from contract to prepaid as I was changing to a new service provider. Balance on prepaid account was over R900 which I tried to transfer to another Vodacom prepaid account. This was disabled. In conversation with Nokuthula at 10:15 on 21 March 2018 she confirmed that many prepaid customers were experiencing this problem. She promised to resolve my problem and contact me again by 11:30 the same day. Needless to say, this did not happen. It would seem that the amount will have to be forfeited.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Jenny Koster,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
Randall
Good Day Jenny Koster,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
Randall