Preordering online pointless

So the Samsung Note 8 was announced and release date was in the same month that my contract needed to be upgrade. So me being the technophile I am was like awesome. Preordered through Vodacom online on 28 August. Part of the preorder incentive was getting the phone before or at the latest on 22 September. Jump to 14 September. It took them 10 days for them to phone back about the preorder(according to mail they started to phone preorder clients from the 4th). Now we get the order finalized and did confirmation call on 15th. Delivery should take place from 18 to 22 September. Come 22nd and I get told oh no. RAM has not fetched the item which has been ready to dispatch from Wednesday. This all means that I will only get the phone I preordered next week if I am lucky. I am going to place this complaint on RAM as well as Vodacom is passing the buck. Vodacom this is absolutely useless service. RAM you are getting blamed now.