Premium, unblocking my account and statement error/ faulty

Good day Vodacom, I trust you're happy. Firstly regarding my monthly premium as per my contract it's R180 all of the sudden from few months ago it's R190 and I've been told it's a caller ID but upon taken up the contract the caller ID was included so what happened now for it to be excluded and increased my premiums with R10. 00. Secondly, I was told on Friday (22/09) that as soon as my debit order went though my line will be unblocked but it wasn't , so I called today (26/09) the consultant that was helping her name is Thembeka advised that after an hour it will be working but it's still not working. So what should I do now?

Thirdly, when I called on Friday to discuss the debit order the lady didn't advise about the added amount that I should pay, however Thembeka advised that I should pay R188 extra I mean, how? yet I wasn't advised.

Forthyl, my statements reflects amounts I don't recognized or I don't know why they're there because I've paid for all outstanding premiums so I'm not sure why there's R300 and R500 amounts that don't have much description of what they are for. Kindly explain

Lastly, stop changing my premiums and keep to your word please! as per the agreement. And regarding the R188.00 I will not be paying for something I wasn't advised off and I don't have a budget for it. Thank you for your somehow services.