premium increasing every month

Item: Vodacom
Rating: 1
Author: Joyce M

I have been complaining since April about my premium increasing every month . very disappointed

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Aug 2025, 12:37

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 Aug 2025, 12:37

Official

Best regards,

Vodacom's replyOfficial

01 Aug 2025, 18:11

Hi Joyce,

Thanks for taking our call. As discussed, we have credited your account for R218.00 (excl. VAT)
- Your Ref: ***.

We hope this has been helpful.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 Aug 2025, 18:11

Official

Hi Joyce,

Thanks for taking our call. As discussed, we have credited your account for R218.00 (excl. VAT)
- Your Ref: ***.

We hope this has been helpful.

Regards,
Vodacom Consumer Website Team

Best regards,