Premature Upgrade with a Deal Match (Telkom Offer)

I have 5 contracts with Vodacom, 3 x voice and 2 x data. My first contract with Vodacom was taken in 1994 when cell phones launched in the RSA. I have had very little reason to complain over the past 24+ years. Make no mistake I have complained, however, I have also complimented.

I now have reason to complain though. On 2 August I called Vodacom upgrades to do an upgrade on my daughters cell phone. However, the reason for the delay was that I want to do a deal match, same as I did with my upgrade earlier this year. My upgrade, earlier this year on a different contract, with the deal match went smoothly and I expected the same.

Furthermore, I was told it will take 3 - 5 days. I called and no outcome was received. I called last week again and the consultant was off for the weekend. In all fairness to the consultant she always called back when I left a message. This morning the consultant called again only to advise that her computer crashed and we'll have to start the process all over, so from 3 - 5 days we have moved to almost 2 weeks. Not acceptable.

Vodacom is the most expensive network and I pay every single month as I get service and my issues are resolved 99% of the time. Moreover, they are never late with the collection of my debit order which is perfectly in order. However, if I am promised something I should receive it within the promised time.

I would like urgent feedback on my request, not the 3 - 5days as I have been waiting for almost 10 days.