1 reviews | Active since Feb 2017

07 Feb 2017, 20:44

Premature upgrade results in 27month contract.

<p>I have recently prematurely upgraded my vodacom red professional line. Now i beeing charged double. It seems that i am going to pay for my premature upgrade for 24 months. I prematurely upgraded in january 2017 and my contract ends in march 2019. Now im going to pay for the previous contract and the upgrade for 3 months. In short im paying for 27 months because i have upgraded early. Please rectify my account.</p>

0
Replies (1)
Vodacom
Vodacom's reply08 Feb 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team