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Kyle R

1 reviews | Active since May 2018

25 Jun 2018, 14:05

Premature Upgrade - Kyle Ross Reynhardt (***)

To Whom It May Concern,

I have been in contact with ********** with regards to a premature upgrade that I placed on Saturday 23rd June 2018. I been in contact with various people at the Upgrade Department and each time I have contacted them I have received different stories. All that I wish to get is the confirmation call in order to confirm my order and delivery address and move it to the next stage which would be delivery.

When I called on Monday 25th June 2018, the consultant i spoke to advised that she has escalated the matter with Confirmation Department in order for them to be in contact with me.

I would like this to be sorted out ASAP as I am a long time customer of Vodacom

0
Replies (2)
Vodacom
Vodacom's reply25 Jun 2018, 14:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

KR
Kyle R's update25 Jun 2018, 14:18
Reviewer Update
Please can this be ASAP as I would like this to be sorted out before my next debit order which is on the 7 July 2018. According to the consultant that I spoke today at lunch time has advised that i should receive a call before 17:00 today. I really don't want to have to leave Vodacom and as I explained to the consultant I don't want to have gone through all of this just to be declined at the end.