\Premature"Upgrade in'09(1MNTH)deny my'15 upgrade!"""

We have had an account with the service provider Vodacom since 2006, and if you look at the history there is a 24 month period that lapses before every single upgrade , except for the 2008 upgrade that lapsed in 2009 , reason, due to the bill being so high, ( again benefit for Vodacom ) that it allowed a premature upgrade... also not a full calendar year but a few months. at most 3 there after 6 years went by and on the system it clearly states that 24 months lapsed after each upgrade there was 3 2009 , 2011, 2013, and now 2015 <br> We went to Vodacom in the beginning of Feb 2015 and was advised , also looked on system and the assistant confirmed there is two lines separate accounts, and both lines are eligible for upgrade in 2015 , one in March 2015 and the other in November 2015.<br> we went back on the 01 March to upgrade and low and behold all of a sudden the account was largely flag red and said no upgrade due only in 2016!<br> we argued the fact and was advised it is the system saying so and there is no upgrade due.<br> no help ,we queried this with Kirsten Rodriquez regional CRM and she was abrupt and not willing to listen to our side of the story, unacceptable, SHOCKING Disgusting.<br>