SR
Suelize R
1 reviews | Active since Nov 2020
11 Nov 2020, 10:38
Premature Upgrade
Hi, i app**** for a premature upgrade from Vodacom on the 3rd of November 2020. Until today which is the 11th of November vodacom did not phone me back, i need to phone in everyday to find out whats happening, so they say there has been a backlog on the premature upgrades and it has only been processed on the 9th. Which i feel they could've informed me. From today I still haven received a phone call from vodacom
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Replies (3)
Vodacom's replyOfficial
11 Nov 2020, 10:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2020, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SR
Suelize R's updateReviewer Update
11 Nov 2020, 11:05Well i have been waiting for 8 days for someone to phone me back, i have requested all the recordings from vodacom form the 3rd up until today. this is bad client service, and i thought i would upgrade and not cancel my contract but with this experience i am not to sure anymore
SR
Suelize R's update11 Nov 2020, 11:05
Reviewer Update
Well i have been waiting for 8 days for someone to phone me back, i have requested all the recordings from vodacom form the 3rd up until today. this is bad client service, and i thought i would upgrade and not cancel my contract but with this experience i am not to sure anymore
SR
Suelize R's updateReviewer Update
11 Nov 2020, 15:43After complaining i received my Tracking number but no where to track that number.. I am extremely unhappy with this service
SR
Suelize R's update11 Nov 2020, 15:43
Reviewer Update
After complaining i received my Tracking number but no where to track that number.. I am extremely unhappy with this service