Premature upgrade

I called the upgraded department to inquire if i qualify for a premature upgrade. My upgrade is due in June. i was advised to contact ***4. Upon contacting them, i was put back to the upgrades department. A few days ago i called the upgraded dept with the same query and was advised that their system was offline and they could not assist with the premature upgrade and it should be sorted out by the end of the month. All i want to know is if i qualify for a premature upgrade, Tired of being sent from pillar to post.