Premature Upgrade

Contacted Vodacom Upgrades department and was a given a date on two separate occasions by two different employees for 10 April 2015.When the date was getting closer I contacted them again to verify the date.Suddenly the date has been changed with 8 months and moved to 10 January 2016.The previous employees that confirmed the initial date lacked to inform me that the criteria of a premature upgrade will be changing and they should not have given me an exact date.I went into the Vodashop and the consultant said he can see on the system that they cleared the premature upgrade in March and then rejected it today.He said that two weeks ago he still prematurely upgraded clients with the the previous criteria.I am now left with a handset that has been paid for on contract but is broken and cant be used and I cant upgrade within the next 8 months.You would think if you are a loyal customer for more than 15 years they would treat you better and stick to their initial upgrade dates provided by their employees.Go check the recording Vodacom!