RM
Raymond M
1 reviews | Active since Jun 2015
16 Apr 2020, 14:48
Premature contract Termination *******
I have been with Vodacom for the last 20months and last month I upgraded my contract to a data plan contract which only started working on the 01/04/20. after careful evaluation of my finances going forward I realized I will encounter financial issues going forward then I phone Vodacom requesting contract termination(premature). I am told I have to pay R8426 mind you my plan is R400 P/M for 24months. Why do I have to Pay 22 months premiums(R8426) to terminate my contract? this is bull and tactics to force me to use this contract even if I don't want. What if I lost my Job and cant continue with it? that's day light *******
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Apr 2020, 15:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2020, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Apr 2020, 15:45 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly refer to the below T&C's attached, refer point 4.2 regarding a premature cancellation.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
Regards Consumer Website Team
Best regards,
Vodacom's reply17 Apr 2020, 15:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly refer to the below T&C's attached, refer point 4.2 regarding a premature cancellation.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
Regards Consumer Website Team
Best regards,