PreMature Contract Cancelled but Account NO CLOSED.

On the 5th of February phoned to get early cancellation quote. it was sent to me and i was advised to complete form, attached my ID and proof of payment. I went into my Online banking, search for Vodacom under public company as it is stipulated on the letter Vodacom sent me.selected and made payment. Completed the form and sent everything back. Received an sms few days later to say my request has been closed successfully. end of Feb, full debit order goes off, i phoned VodaCare they mentioned "No its the last one". Phoned few days later to confirm if all is in order now no they cant trace the payment and money is not back in my account. 20 march a full debit order went off. WHERE IS MY MONEY Vodacom????

I have submitted Bank statements, proof of payments which indicate all payment done to *** & *** , NOBODY CAN TRACE the funds!!!!!