Premature Contract Cancellation Will Not Be Processed

<p>I have been experiencing an endless struggle to get my premature contract cancellation processed. Even though I have paid the cancellation fee and sent through any and all documentation they requested, my bank account continued to be debitted for a sim card that was deactivated (it was ****** just before I cancelled the contract) and I am not using. When I call in, I get passed around between the cancellation department and the accounts department to the point where I genuinely believe nobody is able/willing to help me. I am out R3000 now. At what point does this become theft?</p>