MvdM
Mariette van der Merwe

1 reviews | Active since Sept 2018

06 Sept 2018, 15:31

Premature cancellations - got double charged

A business account paid for premature cancellations - got double charged. After a month of "Please be advised that your request has been received and allocated for processing. You will received feedback on the status of the request from the administrator. " NO feedback has been received.

0
Replies (3)
Vodacom
Vodacom's reply06 Sept 2018, 16:07
Official

Dear Godwin

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.

Have a great day further

Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Sept 2018, 16:08
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Sept 2018, 09:57
Official

Good Day,

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards,

Vodacom Consumer Website Team