Premature Cancellation VERY VERY BAD SERVICE.

I have requested a premature cancellation quote for both my contracts with Vodacom in February 2020. The guy that helped me and have send me the quote that I have accepted and paid in full. I've send it through to them.

End of March I've received another bill, stating that I need to PAY. I've ever since called trying to solve the problem.

The first person I spoke to said, the person who had to cancel my contract processed the one payment as a advance payment instead of a a cancellation and they will sort is out, and it never happened. I kept on phoning to sort this out. Every time I phone I speak to a different person and have to explain everything again.

This have ever been going on. They keep on phoning me telling me my account is in ARREARS... but every time someone speak to me its a different story.

The last one is... I've taken out 2 contract with Vodacom. The last one I've taken out got a Promotional sim with. SO.. its two number on one contract (that I did not ask for). Then the guy said they canceled only the one number on this contract and moved the second number on a separate contract. So that is why I've been kept on being billed.

I am very upset and not pleased at all with this service.

Every time someone phone me its a different person and I have to explain myself over and over again.

And still nothing has been solved at all. The lady I spoke to last said if I did not hear from them within a few days I have to call back, but when I call back I speak to someone else again and have to explain it over. NO ONE gave me a reference number or name or a number that I can use the next time I call.

We are in August 2020 this has been going on for 6 months now and no one seems to be able to sort this out. This is really bad, they don't even deserve one star for this.

I tried phoning today 06 August 2020 and the first guy that answered tried to see what is going on... I've been on the line for about 9 min and 11 sec and the call went over to rate the call. I tried again then a lady answered and she took my number to go in my details and then there were no one. No one will even call me back, they have my number, to say sorry but the line cut off. They just leave it.

I am tired of this. Why do I need to pay for this bill if the mistake is on their side.

The rating I will give is 0/100

Yes they are quick to help you when taking out a contract but when they have to fix their mistake it will take forever.