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Raquel M

1 reviews | Active since Jul 2018

10 Jul 2018, 10:41

Premature Cancellation Of Contracts

Utterly disgusted with the service (or lack thereof) that I'm receiving from Vodacom. Cancelled contracts in Feb 2018, paid off in full and still getting debited after sending all docs and proof of payment to them as requested. So dissapointed in the whole brand who does not seem to care at all about their customers and who's only interested in exploiting us!!!!!

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Replies (5)
Vodacom
Vodacom's reply10 Jul 2018, 11:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Jul 2018, 14:32
Official

Dear Raquel

Please be advised we have responded to you via email.

Please reply in order for us to assist accordingly.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Jul 2018, 09:46
Official

Dear Raquel

Please be advised we have responded to you with feedback email.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

RM
Raquel M's update15 Aug 2018, 14:08
Reviewer Update
Dear Raquel Please be advised we have received feedback from our Retentions team. All the lines will be cancelled and the necessary credits have been processed. Once the credit is reflecting will a refund be processed to the bank account. The refund may take up to 14 working days to be completed. Regards, Rudi-Jo Le Roux Vodacom Consumer Website Team Rudi-Jo Le Roux. To this day NOTHING has been done!? What the heck is going on!!!!!
RM
Raquel M's update15 Aug 2018, 14:10
Reviewer Update
Was promised that issue would have been resolved within 14 working days in email from Rudi-Jo Leroux. But still nothing. Really ****ed off!!!